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Terms and Conditions

Thank you for using!

By accessing our website and placing orders, you are accepting and consenting to the practices described in these terms and conditions, in the privacy policy and in the returns and cancellation policy.



Accessing our site and viewing our products and services does not require any registration. However, if you decide to buy any product from our website you will need to become a registered user (which is totally free). In order to register to, you must:

By using our website, you represent and warrant that you meet all the requirements listed above, and that you won’t use our website in a way that violates any laws or regulations.

We may refuse service, close accounts of any users, and change eligibility requirements at any time.

Account and Password

You’re responsible for keeping your username and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You should immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password. You can review the personal information you have provided us and make any desired changes to such information, or to the settings, at any time by logging in to your account on our website.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable guidelines or policies.

My Stephanis Card Application

It is important to know that we treat your personal data with respect and transparency.

For more details you can read our Privacy Policy.

In order to register in our loyalty scheme you need to agree to:

  • Provide us with the personal data listed in the My Stephanis Card application form.
  • Consent to receive marketing communication preserving always the right to opt out whenever you choose to do so.
  • Mark or Click that you agree with the Privacy Policy and Terms & Conditions of My Stephanis Card loyalty scheme.


Pricing and Availability

All prices are inclusive of legally applicable VAT, according to the current VAT legislation. Prices listed on our website can be changed at any time without any notice. All product offers are valid until stock lasts.

We list availability information for products sold on our website, on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or by phone as soon as possible if any products in you order turn out to be unavailable and you will not be charged for those products.

Product information

Unless expressly indicated otherwise, we are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colors may also differ. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

Discounts and My Stephanis card

We always seek the opportunity to thank you for being loyal customers, so we decided to create a special card for you to enjoy your shopping at a lower cost.

The only thing you have to do is to add the telephone number you used for your “My Stephanis card” in your account details, and start receiving discounts on nearly all products shown on our website. Sometimes, when a product is already a special offer, discount with My Stephanis card may not be applicable.

Don't have a 'My Stephanis card?' Click here to apply for one now. It's completely FREE!


We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information related with financial data. All payments are performed by credit card using a secure Gateway checkout page provided by JCC Payment Systems Ltd. When you are about to pay, you will be redirected to the JCC secure Gateway checkout page, enter your payment details and perform the payment and then redirected back to our website to view your order confirmation.

Delivery and Pick-up

We will deliver only within the island of Cyprus and will do so for all weekdays, except Sundays and holidays.

We currently offer 3 ways of delivering our products to you:

  • Pick-up from any Stephanis shop (FREE) in 1-2 working days
  • Pick-up from any ACS Courier pick-up point (FREE, for purchases over €30)
  • Home Delivery, using ACS Courier, except some remote areas (FREE, for purchases over €30)

We will do our best to deliver your product within the time lines above. Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We cannot take responsibility for order and delivery delays outside our liabilities or for delays that occur as a result of Acts of God (like fire, flood, earthquake, storm, or other natural disaster), war, invasion, civil war, rebellion, riot, terrorist activities, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Although we will never dispatch a product in damaged packaging, upon delivery or pick up, please always check carefully and make sure that the externa; packaging and the adhesive Stephanis-signed tape are intact, to avoid receiving faulty or non fully functioning product. After you sign to receive the product, you accept it as it is and you have no claim regarding the packaging and the general condition of the product.

Order cancellation and Returns

Please review our Returns & Cancellation Policy which applies to all products sold by our website.


On our website we sell products for children. If you are under 18 you may only use our website with the involvement of a parent or guardian.

Contact us

We will reply during week days, from 08:00 - 17:30.

Changes to our Terms and Conditions

We reserve the right to change or update our Terms and Conditions.

We will however post any changes on this page.

© 2024 Stephanis. All rights reserved.