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Returns and Cancellation Policy

Customers have the right to return all products within 7 days of delivery or pickup, for purchases from any Stephanis physical store and if approved unilaterally by our company.

Also, they have the right to return all products within 14 days of delivery or pickup, for purchases from our online shop.

You can use this page to learn about our return and cancellation policy.

By accessing our website and/or placing orders, you are accepting and consenting to the practices described in this “Returns and Cancellation Policy”, “Terms and Conditions” and in the “Privacy Policy

RETURNS POLICY

Returns

Purchases from Stephanis physical shops

  1. Unopened, unused and in the original packaging

The return can be done at any Stephanis shop within 7 working days from the purchase date, along with the receipt. The product can be exchanged with a coupon or a similar product of the same value.

  1. Opened, unused and in the original packaging

The return can be done at any Stephanis shop within 7 working days from the purchase date, along with the receipt. In this case, the product will be checked by our Service department and if it complies with our Warranty Policy we will proceed with the exchange. The product can be exchanged with a coupon or a similar product of the same value.

Purchases from Stephanis online shop

  1. Unopened, unused and in the original packaging

The return can be done at any Stephanis shop within 14 working days from the purchase date, along with the receipt. In this case you can receive a refund for the value of your purchase.

  1. Opened, unused and in the original packaging

The return can be done at any Stephanis shop within 14 working days from delivery or pickup date, along with the receipt of purchase. The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with the exchange. In this case you can receive a refund for the value of your purchase.

REMOTE LOCATIONS

For product returns from remote locations, we provide special arrangements. To learn more please contact us

  1. By phone calling us at: 22699699
  2. Online, using our contact form here.
  3. By email at: customercare@stephanis.com.cy

CANCELLATION POLICY

How to cancel an online order

  • If you have chosen to Pick-up from Stephanis shop, you can cancel your order up to 1 working day, after the order confirmation date.
  • If you have chosen the Home Delivery or the Pick-up from ACS Courier Pick up Point, you can cancel your order before the product is handed to the delivery service. After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order. You can of course, return the product you bought following our Returns Policy as described above in cases 1 and 2.

Other Clarifications and Info

For any other information or question you can always contact us:

  1. By phone calling us at: 22699699
  2. Online, using our contact form here
  3. By email at: customercare@stephanis.com.cy

We will get back to you Monday to Friday from 08:00 to 17:30.

Changes to our Returns and Cancellation Policy

We reserve the right to change or update our Returns and Cancellation Policy. We will however post any changes on this page.

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