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Customer Care

Anything you need, we are here for you. We will help you and guide you to make the best purchase decisions, based on your needs, and we’re here to solve any difficulties you may face afterwards.

Instore Assistance

To receive the best possible assistance, please visit any Stephanis store, and consult the appropriate salesman or the store manager

Virtual Assistance

In addition, we can also assist you outside of our store. Just contact us via telephone or message us in the following ways, Monday through Friday, from 08:00 until 17:30.

  1. Call Center: 22-699699
  2. Message: Through our website using the portal here
  3. E-mail:
  4. Social media: Send us a personal message on Facebook & Instagram

Service Support

Product Returns:

If you wish to return your item, just visit any Stephanis store and bring the item with you, along with the purchase receipt, the packaging and all the things that were included. Bring everything to the customer care of the shop where they will be examined, and you will be notified whether they fit the return criteria according to the “Returns Policy”.

Learn more about the “Returns and Cancellation” policy here.

Product Repair:

If your product has operational difficulties, bring the product to any Stephanis store, and contact our in-store customer service department. The product will be examined on the spot, and if the issue cannot be resolved at the shop, a "Service Folder" will be created in the system so that the product can be sent for further examination to our Central Service Department. Once the Central Service Department receives the item, your technician will take over the case and will contact you as soon as possible to present all the information, in order to come to an agreement for the course of repair. In addition, you can have live service updates, about the repair status of your device, and chat with your technician via our dedicated web portal.

If you already have a “Service Folder”, you can see the status of your repair here.


Learn more about the “Limited Warranty Regulations” on our site here.

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