Stephanis

Returns and Cancellation Policy

Customers have the right to return all products within 7 days of delivery or pickup, for purchases from any Stefanis store and if approved unilaterally by our company.
Also, the right to return all products within 14 days of delivery or pickup, for purchases from our online shop.
You can use this page to learn about our return and cancellation policy.

 

BY ACCESSING OUR WEBSITE AND/OR PLACING ORDERS, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS RETURNS AND CANCELLATION POLICY, IN THE TERMS AND CONDITIONS AND IN THE PRIVACY STATEMENT

 

 

RETURNS POLICY

 

Returns


 

Please use the following scenarios accordingly:

 

Scenario 1 - Unopened, unused, in its original packaging

Return at any Stephanis shop within 7 working days from delivery or pickup date, along with the receipt of purchase.

In case of purchase from our online shop you can return at any Stephanis shop within 14 working days from delivery or pickup date, along with the receipt of purchase.

The product can be exchanged with voucher of equivalent value or with other product of equivalent value.

In case of purchase from our online shop, you can receive a refund for the value of your purchase.

 

Scenario 2 - Opened, unused, in its original packaging

Return at any Stephanis shop within 7 working days from delivery or pickup date, along with the receipt of purchase.

In case of purchase from our online shop you can return at any Stephanis shop within 14 working days from delivery or pickup date, along with the receipt of purchase.

The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with the exchange.

The product can be exchanged with voucher of equivalent value or with other product of equivalent value.

In case of purchase from our online shop, you can receive a refund for the value of your purchase.

 

 

 

Where to return your products


 

You can return your products, at any Stephanis shop, Monday to Saturday, from 09:00 to 18:30.

 

REMOTE LOCATIONS

For product returns from remote locations, we provide special arrangements. To learn more please contact us at 22699641, 22699644 or 22699646.

 

 

CANCELLATION POLICY

 

How to cancel an online order


 

If you have chosen to Pick-up from Stephanis shop, you can cancel your order at any time up to 2 working days, after the order confirmation date, by calling the shop you chose to pick-up your product. You can find all shops contact numbers, here.

 

If you have chosen the Home Delivery or the Pick-up from ACS office, you can cancel your order at any time before the product is handed to the delivery service.

After the dispatch of the product, your order status will automatically update and you will no longer be able to cancel your order.

You can of course, return the product you bought following our Returns Policy as described above.

To cancel your Home Delivery or Pick-up from ACS office order, please call 22699641, 22699644 or 22699646, Monday to Friday, from 07:30 to 16:00.

 

 

Contact us


 

Online, using our contact form.
By phone, at 22699699.
By email, at stephanis@stephanis.net

 

We will reply during week days, from 08:00 - 17:30.

 

 

Changes to our Returns and Cancellation Policy


 

We reserve the right to change or update our Returns and Cancellation Policy. We will however post any changes on this page.

 

Last modification date: Thursday, 12 March 2015


 
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